Freshdesk

Boost your Customer Service with AI-driven Ticketing

Empower your support teams to deliver timely and consistent support at any scale. From automatic ticket routing to intelligent prioritization, optimize your support processes for maximum efficiency.

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TRUSTED BY 65,000+ BUSINESSES

Advanced Ticketing

Streamline ticket management with a unified workspace, enabling agents to manage, prioritize, and resolve tickets efficiently while providing personalized support faster.

Deflect FAQs and optimize agent workload

Empower customers to find answers faster with automated self-service options, including a scalable knowledge base and custom widgets.

Integrate your portal with custom apps today!

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Optimize operations with AI-powered automations

Leverage generative AI to assist agents throughout the resolution process, ensuring accurate and timely resolutions while improving productivity.

Bring teams together for collaboration

Facilitate collaboration among teams with robust tools that connect agents with experts from cross-functional teams.

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Drive down TCO for your support operations

Proactively identify and address potential issues with AI-driven insights that optimize support operations.

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Unify Bots, Ticketing, and Conversations for Exceptional Service

With Freshworks Customer Service Suite, you get everything you need in one comprehensive solution. From AI-powered conversations and no-code bots to streamlined ticket management, our Suite empowers you to deliver exceptional customer service at every touchpoint.

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Say goodbye to hassle, bloat and expenses of typical softwares

Happy customers and energized employees are at the heart of what we do. With Freshworks, you can enhance customer relationships and boost employee satisfaction without any hassle.

Experience the power of Freshworks for yourself. Start your journey towards seamless business operations today.

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