What is Salesforce Premier Support?

What is Salesforce Premier Support?

Salesforce Premier Support is a subscription-based service that provides access to Salesforce experts and resources. It's designed to help you get the most out of your Salesforce investment. With round-the-clock access to certified experts and a wealth of resources, you can navigate challenges, optimize workflows, and unleash the full potential of your Salesforce implementation.

Premier Support provides access to:

  • Dedicated account managers who are available 24/7 for consultation or troubleshooting issues related to your implementation.
  • Unlimited phone calls with expert consultants who can answer questions about best practices, new features, training options, and more.
  • Collaboration tools such as a wiki page where they can share information about your environment (this allows both access to both) or an internal knowledge base help solve any problems that may arise during implementation (this saves time since there's no need for back-and-forth emails).

The Benefits of Salesforce Premier Support

Salesforce Premier Support gives you access to a team of certified engineers, dedicated account management, and 24/7 support. With this package, you can:

  • Get help with any issue or question in real-time.
  • Receive proactive maintenance on your Salesforce instance to help avoid downtime and keep your data secure.
  • Ask questions about best practices for using the platform so that you can get the most out of it for your business needs.

The Benefits of Salesforce Premier Support for Businesses

Salesforce Premier Support is a valuable resource for businesses that want to take their Salesforce implementation to the next level. It gives you access to an expert team of support engineers who can help you get more out of your investment in Salesforce and make your business more efficient. Here are some of the benefits that Salesforce Premier Support offers:

Increased Productivity

With 24/7 access to Premier Support, you can address issues as soon as they arise so they don't become larger problems later on. This means less downtime and fewer delays in getting things done--and it also gives employees peace of mind knowing there's someone on hand who can help them if something goes wrong.

Improved Customer Satisfaction

When customers have an issue with their account or software, it's essential not only for those issues to be resolved quickly but also for them not to have any negative experiences while trying to resolve them.

With Premier Support packages available around the clock, customers will always have easy access when they need assistance from experts who understand how everything works seamlessly across different channels within one system."

The Benefits of Salesforce Premier Support for Developers

Salesforce Premier Support for Developers is a great way to ensure that your organization's Salesforce environment is always running smoothly. You can access the latest features, performance enhancements, and security updates.

Premier Support for IT Professionals

  • Improved Troubleshooting
  • Enhanced Data Protection
  • Increased Automation

Premier Support Success Plan for End Users

End users are the lifeblood of your business. They're the ones who make things happen, from managing customer relationships to closing deals. But when you're busy with other tasks and responsibilities, it can be difficult for end users to answer questions on time. With Salesforce's premier success plan, you can rest assured that your team will have access to the support they need--no matter where they're located or what time of day it is.

Improved User Experience

End users will enjoy an enhanced experience thanks to faster resolution times and easier access to support agents who understand their needs better than anyone else on earth!

Faster Resolution Times

With Premier Support packages available 24/7/365 (including holidays), there's no need for users on-site at all hours; instead, they can rely on highly trained experts who are ready whenever an issue arises during off hours too! This means less downtime due to outages across all departments.

What to Consider When Choosing Premier Support Salesforce


If you're looking for the most affordable option, Salesforce Standard Support may suit you. However, if cost is not a concern and you want the best service possible, then Salesforce Premier Support is worth considering.


With 24/7 access to experts who can help resolve issues quickly and efficiently, Premier Support salesforce provides peace of mind that your team will always have what they need when they need it--whether during business hours or after hours (or even on weekends).


In addition to having access to unlimited phone calls with an expert who knows how your system works inside-out (and outside-in), other features are available through each support package level, making life easier for users in different ways.

Polar Premier Support Packages

As a leading provider of Salesforce solutions, Polar Strategy understands the importance of having access to reliable and efficient support for your Salesforce investment. Our Premier Support Packages are designed to provide you with the resources and expertise to optimize your Salesforce implementation and maximize your investment.

  • 24/7 support from certified Salesforce experts
  • Fast response times to critical Issues
  • Personalized support and guidance
  • Health check-ups and best practices recommendations
  • Training resources for your team
  • Customization guidance and support

Contact us today to learn more about our Premier Support Plans for your organization. Leave the technical complexities to us while you drive business growth with confidence and peace of mind.

Share this post

About the author




All blogs

Get a quote