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What Is A CRM?

A Customer Relationship Management (CRM) system helps manage customer data. It supports sales management, delivers actionable insights, integrates with social media and facilitates team communication. Cloud-based CRM systems offer complete mobility and access to an ecosystem of bespoke apps.

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1.
CONNECT

Tie your marketing emails, leads from conferences, people you met at a network event all into a single platform that tracks every aspect of their journey from the first introduction to becoming your customer.

2.
CONTACT

Integrate industry leading marketing automation and omni-channel platforms to keep in touch with your prospects and customers; and monitor the overall effectiveness of your campaigns from within your CRM

3.
CONVERT

Congratulations on converting a new customer! Use your CRM to manage the overall customer lifecycle journey to deliver personalized quality service.

GROW YOUR BUSINESS WITH SUGAR
GROW With SugarCRM

SugarCRM empowers your marketing, sales and services teams to collaborate across the entire customer life cycle for more meaningful, memorable experiences.

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Sugar Market

Intuitive drag-and-drop campaign builders
Lead nurturing and sophisticated scoring
Advanced analytics and
BI-grade reporting dashboards

Sugar sell

Actionable intelligence you can actually use
No-touch data management
#1 rated user experience

Sugar serve

Self-service portal and knowledge base
Agent workbench
Real-time reports and dashboards
1

MAKE IMPROVEMENTS TO YOUR BOTTOM LINE.

Introducing a CRM platform has been shown to produce real results – including direct improvements to the bottom line. CRM applications have a proven track record of increasing.

3

INCREASE REFERRALS FROM EXISTING CUSTOMERS.

By understanding your customers better, cross-selling and up selling opportunities become clear — giving you the chance to win new business from existing customers.With better visibility, you’ll also be able to keep your customers happy with better service. Happy customers are likely to become repeat customers, and repeat customers spend more — up to 33% more according to some studies.

2

IDENTIFY AND CATEGORIZE LEADS.

A CRM system can help you identify and add new leads easily and quickly, and categorize them accurately. By focusing on the right leads, sales can prioritize the opportunities that will close deals, and marketing can identify leads that need more nurturing and prime them to become quality leads.With complete, accurate, centrally held information about clients and prospects, sales and marketing can focus their attention and energy on the right clients.

35%
SALES BY UP TO
30%
LEAD CONVERSION BY UP TO
40%
SALES PRODUCTIVITY BY UP TO
60%
SALES PRODUCTIVITY BY UP TO
25%
Customer Satisfaction Up
35%
Revenue increased by
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