Imagine resolving every customer service inquiry promptly and proficiently — without a single sloppy hand off or having to scramble for purchase histories. From easy at-a-glance dashboards to robust self-service portals, Sugar Serve has everything you need to create outstanding customer experiences. You’ll always be prepared to give customers exactly what they need. At any moment, for any issue or interaction.Let's Chat
Empower your agents to be more productive with a powerful, efficient console. Our service console leverages SLA information, along with case priority and severity, to intelligently prioritize each and every inquiry.
Help your customers help themselves. Sugar’s self-service portal and knowledge base allow users to quickly solve common problems. Your customers will get the answers they need, while you minimize costs and avoid support calls.
With real time reports and dashboards, you’ll understand problem areas long before they become full-blown issues. Our customer service analytics let support center managers see what’s going well and what needs to be addressed.
Our agent-focused interface paints a clear picture of each customer’s needs so you can resolve issues quickly and confidently. And when you integrate with Sugar Sell and Sugar Market, you’ll get a 360 view of every interaction they’ve ever had with your company.
Focus on people, not processes. SugarBPM helps ensure your customers receive a prompt response for each and every case. It means a better experience for them, and more loyalty and retention for you.
Build out robust self-service and knowledge-driven support tools that reduce the need for agent-assisted cases. Better yet, real-time reports and dashboards will clue you in to problem areas before they become full-blown issues.
Whether you are a large commercial or mechanical construction firm or grass-roots general contractor, there are many factors that go into the successful business of building.
Polar Strategy achieves Partner Excellence with Award from #1 rated CRM provider McLean, VA – September 2019 – SugarCRM Inc., the company that helps global organizations build better business relationships, has named Polar Strategy 2019’s Global
Whether you are a commercial insurance brokerage focusing on providing insurance and risk management services, or a commercial adjuster providing claims and administration, at the end of the day insurance is a relationship business. In order to maintain these relationships.
When deploying a Customer Relationship Management (CRM) system, there are many things that an organization must consider. CRM technology allows companies to manage relationships and store data relating to both current and future customers, but for healthcare companies security and confidentiality are of the utmost importance.
Tell Us About Your