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CONTACT CENTER SOLUTION

Imagine resolving every customer service inquiry promptly and proficiently — without a single sloppy hand off or having to scramble for purchase histories. From easy at-a-glance dashboards to robust self-service portals, Sugar Serve has everything you need to create outstanding customer experiences. You’ll always be prepared to give customers exactly what they need. At any moment, for any issue or interaction.

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See every issue at a glance

Empower your agents to be more productive with a powerful, efficient console. Our service console leverages SLA information, along with case priority and severity, to intelligently prioritize each and every inquiry.

Deflect support calls

Help your customers help themselves. Sugar’s self-service portal and knowledge base allow users to quickly solve common problems. Your customers will get the answers they need, while you minimize costs and avoid support calls.

Understand and monitor support performance

With real time reports and dashboards, you’ll understand problem areas long before they become full-blown issues. Our customer service analytics let support center managers see what’s going well and what needs to be addressed.

GET THE FULL STORY

Our agent-focused interface paints a clear picture of each customer’s needs so you can resolve issues quickly and confidently. And when you integrate with Sugar Sell and Sugar Market, you’ll get a 360 view of every interaction they’ve ever had with your company.

MAKE CUSTOMERS SMILE

Focus on people, not processes. SugarBPM helps ensure your customers receive a prompt response for each and every case. It means a better experience for them, and more loyalty and retention for you.

KEEP COSTS LOW

Build out robust self-service and knowledge-driven support tools that reduce the need for agent-assisted cases. Better yet, real-time reports and dashboards will clue you in to problem areas before they become full-blown issues.

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INDUSTRY & BUSINESS  
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Sugar Market

Intuitive drag-and-drop campaign builders
Lead nurturing and sophisticated scoring
Advanced analytics and
BI-grade reporting dashboards

Sugar sell

Actionable intelligence you can actually use
No-touch data management
#1 rated user experience

Sugar serve

Self-service portal and knowledge base
Agent workbench
Real-time reports and dashboards
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Not sure where to begin? Contact us today and one of our Experienced Business Analysts will help you define your requirements.

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