Save 27% in Support Costs with Service Cloud

Polar Strategy provides Salesforce Service Cloud Services to help you reduce your costs and drive efficiency. Our team of experts will take care of everything from implementation to training, so you can focus on what matters most - delivering exceptional customer service.

With Service Cloud, you’ll be able to:

Deliver fast responses

Maximize the efficiency of workflows

Empower customer service agents

Automate manual processes

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High-performing service teams are

4.8

MORE LIKELY TO EXCEL AT MOBILE CUSTOMER SERVICE*

1.8

MORE LIKELY TO GIVE AGENTS A COMPLETE VIEW OF CUSTOMER INFORMATION*

1.6

MORE LIKELY TO USE ANALYTICS TO IMPROVE CUSTOMER SERVICE*

*Compared to underperformers. Source: Salesforce Research “State of Service” report.

Unlock the Power of Service Cloud

Service Cloud streamlines operations to Improve Customer Experience How?

Automate processes and manage cases and contacts to increase efficiency

Track performance to improve customer satisfaction and loyalty

Enhance customer engagement with omnichannel support

Provide personalized service with a 360-degree view of customer data

Accessible anywhere with cloud-based technology

Reduce Costs & Drive Efficiency

Service Cloud allows you to Reduce Costs by Automating Manual Processes

Increases agent efficiency to work faster

Provides a single platform for all customer data to simplify agent workflows

Improves first-call resolution with easy access to relevant customer information

Offers customizable dashboards and reports for real-time performance insight

Increases customer satisfaction and loyalty with personalized and efficient service

Don't Settle for Less than Optimal Results

Scale your Service Processes with Automation

Our Salesforce Service Cloud services will help you automate your service processes and make them more efficient. This will enable you to handle more customers in a shorter amount of time.

Personalize every Engagement with AI Tools

Our AI-powered tools will help you personalize every interaction for a better customer experience. This will provide personalized solutions that drive loyalty and increase sales.

Connect Service across Channels in real-time.

You can connect services across channels in real-time with Salesforce Genie Customer Data Cloud. This will enable you to provide faster and more efficient customer support.

Add-on Tools to Take your Customer Service to the Next Level

Self-service Portal

Help clients to find quick answers on their terms with self-service portals and communities.

Field-service

Mobile apps and scheduling can streamline your field service operations and reduce costs.

Digital Engagement

Chatbots can help you deliver personalized service efficiently across multiple channels

GIVE US A CALL

(703) 977-4700

OFFICES LOCATED IN

1751 Pinnacle Dr. Ste. 600 McLean, VA 22102

EMAIL US

info@polarstrategy.com

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